Shipping policy

Last Updated: May 23, 2026

At Unbound Ink, each order is custom-produced with care after artwork, order details, approval, and payment have been confirmed.

Because our apparel is made to order, shipping does not begin immediately after checkout or quote approval. Each order must first move through artwork review, production, quality review, and packaging before it is transferred to the shipping carrier.

This Shipping Policy explains how production timelines, shipping timelines, tracking, delivery issues, carrier delays, incorrect addresses, and shipping-related concerns are handled.

1. Custom Production Before Shipping

Unbound Ink provides custom apparel print-and-press production services. Each order is produced based on customer-submitted artwork, selected garments, approved order details, and confirmed production requirements.

Before an order can ship, the following must be completed:

• Final artwork must be submitted.
• Artwork must be reviewed or approved for production.
• Order details must be confirmed.
• Quote, invoice, or order must be approved.
• Payment must be received.
• Garments and materials must be available.
• Production must be completed.
• Quality review must be performed.
• The order must be packed and prepared for shipment.

Production timelines begin only after all required artwork, order details, approvals, and payment have been received and confirmed by Unbound Ink.

2. Production Time

Standard production time is typically 7–14 business days after approval and payment.

This means the production timeline begins only after:

• Final artwork has been received and approved for production.
• Order details have been confirmed.
• Any required proof, mockup, quote, or invoice has been approved.
• Payment has been received.
• Required garments and materials are available.

Production timelines are estimates unless expressly guaranteed in writing.

Production may be affected by:

• Artwork issues
• Low-resolution files
• Customer response time
• Garment availability
• Supplier delays
• Order quantity
• Number of print locations
• Production complexity
• Equipment issues
• Weather
• Holidays
• Business schedule or capacity
• Circumstances outside our control

Customers with event-specific deadlines should communicate those deadlines before placing or approving an order. Unbound Ink does not guarantee production completion or delivery by a specific event date unless confirmed in writing.

3. Shipping Time

Shipping time begins after production is complete and the order has been transferred to the shipping carrier.

Estimated carrier transit time is typically:

3–6 business days after carrier pickup

Shipping time may vary based on:

• Shipping method
• Carrier service level
• Delivery location
• Carrier volume
• Weather
• Holidays
• Routing delays
• Building access
• Delivery restrictions
• Other conditions outside Unbound Ink’s control

Shipping timelines are estimates unless expressly guaranteed in writing.

4. Total Estimated Order Timeline

Total estimated order timing includes both production time and carrier transit time.

Example:

If production takes 7–14 business days and shipping takes 2–7 business days, the total estimated timeline may be approximately:

9–21 business days after approval and payment

This is an estimate, not a guaranteed delivery window, unless expressly confirmed in writing by Unbound Ink.

5. Business Days

Business days are Monday through Friday, excluding:

• Weekends
• Federal holidays
• Carrier holidays
• Supplier closures
• Dates when Unbound Ink is closed or not operating

Production and shipping timelines are generally calculated in business days unless otherwise stated.

6. Rush Production and Expedited Shipping

Rush production and expedited shipping are separate services.

Rush production may shorten the production timeline if approved by Unbound Ink in writing.

Expedited shipping may shorten carrier transit time after production is complete.

Paying for expedited shipping does not automatically speed up production.

Rush production, if available, may require additional fees and must be confirmed in writing before production begins.

7. Shipping Methods and Carriers

Unbound Ink may ship orders using carriers such as:

• USPS
• UPS
• FedEx

Available shipping methods, rates, and delivery estimates may vary by order, location, package size, package weight, shipping service level, and carrier availability.

Shipping rates may be calculated at checkout, included in a quote, or invoiced separately depending on the order type.

8. Shipping Rates

Shipping costs are determined by:

• Package weight
• Package dimensions
• Shipping destination
• Selected shipping method
• Carrier rates
• Order size
• Packaging requirements
• Any applicable handling needs

Shipping charges are non-refundable unless required by law or unless the issue was caused by an error by Unbound Ink.

9. No Public Storefront or Pickup

Unbound Ink does not operate a public retail storefront.

For privacy, safety, and operational reasons, we do not accept walk-ins, in-person consultations, customer pickup, customer drop-offs, or unauthorized returns unless expressly agreed in writing.

All order communication, approvals, payments, customer support, and shipping coordination are handled online.

10. Order Tracking

Once your order ships, tracking information may be provided by email, Shopify notification, or another customer communication method.

Tracking updates are controlled by the shipping carrier. A shipping label may be created before the carrier physically scans or receives the package.

If tracking does not update immediately after label creation, please allow:

24–48 hours

for carrier scanning and processing.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of order or quote approval.

Unbound Ink is not responsible for delays, failed delivery, returned packages, lost shipments, or additional shipping costs caused by incorrect or incomplete customer-provided addresses, including:

• Wrong street address
• Missing apartment, suite, or unit number
• Incorrect city, state, or ZIP code
• Old address
• Incorrect recipient name
• Business address access issues
• Delivery restrictions at the destination

If an order is returned to Unbound Ink due to incorrect or incomplete shipping information, delivery refusal, failed delivery attempt, or failure to retrieve the package, the customer may be responsible for additional shipping costs before the order can be resent.

Original shipping charges may not be refundable.

12. Address Changes

If you need to update your shipping address, contact us as soon as possible through our Contact page:

www.unboundink.com/pages/contact

Address changes are not guaranteed once an order has entered production, packaging, label creation, or carrier transfer.

Unbound Ink is not responsible for orders shipped to the address provided by the customer if the address change request was not received, confirmed, or processed before shipment.

13. Packages Marked Delivered

If tracking shows that your order was delivered to the address provided at checkout, Unbound Ink is not responsible for lost, stolen, misplaced, or incorrectly retrieved packages after delivery, except as required by law.

Before contacting Unbound Ink, please check with:

• Household members
• Neighbors
• Building management
• Apartment office
• Mailroom
• Front desk
• Local carrier office
• Delivery location

If the package still cannot be located, contact the shipping carrier for assistance.

Unbound Ink may assist where reasonable, but carrier-confirmed delivery may limit available remedies.

14. Lost, Delayed, or Misrouted Packages

Once an order is transferred to the shipping carrier, delivery timing and handling are generally controlled by the carrier.

Unbound Ink is not responsible for carrier delays, misrouting, weather delays, holiday delays, delivery interruptions, or other carrier-related issues outside our control, except as required by law or expressly stated in this policy.

If a package appears lost, delayed, or misrouted, contact us through our Contact page:

www.unboundink.com/pages/contact

Please include your order number and tracking information.

We may assist with carrier review or claim steps where available. Resolutions for lost or delayed packages may depend on carrier policies, shipping method, insurance coverage, delivery confirmation, and applicable law.

15. Damaged Packages

If your order arrives damaged, contact Unbound Ink within 5 days of delivery.

Please provide:

• Order number
• Photos of the damaged item
• Photos of the packaging
• Photos of the shipping label
• Description of the issue

Do not discard the packaging until the issue has been reviewed. Packaging may be required for carrier claim documentation.

Damaged package claims are reviewed under our Return & Refund Policy.

16. Missing Items From Shipment

If an item listed on your confirmed order is missing from your shipment, contact us within 5 days of delivery.

Please provide:

• Order number
• Order confirmation
• Photos of the items received
• Photos of the packaging
• Photos of packing materials, if applicable
• Photos of the shipping label

Unbound Ink will review the issue and determine whether a missing item shipment, replacement, store credit, refund, or other resolution is appropriate.

17. Split Shipments

Some orders may ship in more than one package depending on:

• Order size
• Garment availability
• Packaging needs
• Production workflow
• Carrier requirements

If your order ships in multiple packages, you may receive more than one tracking number.

18. Shipping Restrictions

Unbound Ink currently ships to:

United States only

We do not currently ship to:

APO/FPO/DPO addresses, U.S. territories, or international addresses

P.O. Box shipping may be limited depending on the carrier, package size, and order type. If your order requires a physical street address, we will contact you before shipment.

Shipping availability may vary by carrier, destination, package size, and order type.

19. International Shipping

Unbound Ink does not currently offer international shipping. Orders must be shipped to an eligible address within:

United States

20. Shipping Insurance

Shipping insurance may be included, optional, or unavailable depending on the carrier, service level, package value, and order type.

Shipping insurance terms are determined by the carrier or shipping service used.

If you would like shipping insurance for a higher-value order, contact us before placing or approving your order.

21. No Unauthorized Returns

Do not return any item without written authorization from Unbound Ink.

For privacy, safety, and operational reasons, Unbound Ink does not publish a public return address.

If a return is approved and required, return instructions will be provided by email after review and approval.

Unauthorized returns may be refused, discarded, returned to sender, or ineligible for refund.

22. Compliance With Shipping Rules

Production and delivery timelines are estimates unless expressly guaranteed in writing.

If Unbound Ink becomes aware that an order cannot ship within a stated or legally required timeframe, we may contact the customer with updated timing, cancellation options, or refund options as required by applicable law.

Nothing in this policy is intended to limit customer rights that cannot be limited under applicable law.

23. Contact

For questions about shipping, delivery, tracking, or address updates, please contact us though our Contact page:

Unbound Ink
Website: www.unboundink.com/pages/contact

Please include your order number when contacting us about an order.

24. Policy Updates

Unbound Ink may update this Shipping Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website, services, quote process, or order system after updates are posted means you accept the revised policy.

25. State-Specific Legal Review

This policy should be reviewed by a qualified attorney in your state to confirm compliance with applicable shipping obligations, consumer protection laws, refund requirements, address disclosure rules, tax requirements, and custom product regulations.