Refund policy

Last Updated: May 23, 2026

At Unbound Ink, every order is custom-produced with care, attention, and customer-approved details. Because our apparel is made to order, we do not accept general returns, exchanges, or refunds unless there is a qualifying issue with the item received.

This policy explains when a return, exchange, reprint, replacement, store credit, or refund may be reviewed and approved.

Custom-Made Order Policy

All Unbound Ink orders are custom-made based on customer-selected garments, submitted artwork, approved proofs or order details, confirmed specifications, and production requirements.

Because each order is made specifically for the customer, all sales are considered final once production begins, except as required by law or as stated in this policy.

We do not accept returns, exchanges, or refunds for:

  • Buyer’s remorse
  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect garment color selected by the customer
  • Incorrect garment style selected by the customer
  • Customer-approved artwork, spelling, placement, quantity, or design details
  • Minor color differences caused by screen or monitor variations
  • Minor production variations common in custom apparel
  • Missed event deadlines unless expressly guaranteed in writing

Please review all order details carefully before approving production.

Eligible Issues

Unbound Ink may review and approve a return, exchange, reprint, replacement, store credit, or refund request only for the following qualifying issues.

Damaged or Defective Products

If your item arrives with a visible product defect or production issue, such as:

  • Misprint
  • Material flaw
  • Print defect
  • Visible production damage
  • Damage that appears to have occurred during shipping

Incorrect Orders

If the item you receive differs from your confirmed order details due to an error by Unbound Ink, such as:

  • Wrong garment size
  • Wrong garment color
  • Wrong garment style
  • Wrong design
  • Wrong print placement
  • Wrong quantity
  • Wrong item type

Incorrect orders do not include customer-approved selections or customer-submitted errors.

Missing Items

If an item listed on your confirmed order is missing from your shipment.

We may request photos of the packaging, packing materials, shipping label, and received items to review the issue.

Notification Window

To be eligible for review, you must contact Unbound Ink within 5 days of delivery.

Delivery date is determined by carrier tracking information when available.

Requests submitted after 5 days may not qualify for a return, exchange, reprint, replacement, store credit, or refund.

Required Documentation

To submit a request, please provide:

  • Your name
  • Order number
  • A copy of your order confirmation
  • Clear photos of the item
  • Clear photos showing the issue
  • Photos of packaging if the item was damaged during shipping
  • A brief description of the problem

Requests cannot be reviewed without enough documentation to verify the issue.

Customer-Approved Details

Customers are responsible for reviewing all order details before approving production, including:

  • Artwork
  • Spelling
  • Wording
  • Logo or design accuracy
  • Garment style
  • Garment color
  • Garment size
  • Quantity
  • Print size
  • Print placement
  • Shipping information
  • Quote details
  • Invoice details
  • Any proof, mockup, or preview provided

Once a customer approves a proof, mockup, quote, invoice, or production detail, Unbound Ink is not responsible for errors included in the approved materials unless the final product differs from the approved details due to an error by Unbound Ink.

Reprints, Replacements, and Refunds

If a qualifying issue is approved, Unbound Ink may first offer one of the following resolutions:

  • Corrected replacement
  • Reprint
  • Shipment of a missing item
  • Store credit
  • Partial refund
  • Full refund

When reasonable, Unbound Ink may offer a corrected replacement, reprint, or missing item shipment before issuing a refund.

Refunds may be offered when a replacement or reprint is not practical, unavailable, or appropriate under the circumstances.

Refund Timing

If a refund is approved:

  • You will receive an email confirmation.
  • The refund will be issued to the original payment method.
  • Approved refunds are typically submitted by Unbound Ink within 5–7 business days.

Your bank, card issuer, or payment provider may take additional time to post the refund to your account. Unbound Ink is not responsible for delays caused by banks, card issuers, or payment processors.

Return Authorization

Do not return any item without written authorization from Unbound Ink.

For privacy and safety reasons, Unbound Ink does not publish a public return address. If a return is required, return instructions will be provided by email after the request is reviewed and approved.

Unauthorized returns may be refused, discarded, returned to sender, or ineligible for refund.

Item Condition

Items submitted for review should be:

  • Unworn
  • Unwashed
  • Unaltered
  • In the condition received

An exception may apply if the issue became visible only after normal washing according to garment care instructions.

Unbound Ink reserves the right to deny requests involving items that have been worn, washed, altered, damaged after delivery, or used in a way that prevents fair review.

Garment Care and Use

Unbound Ink is not responsible for damage caused by:

  • Improper washing
  • Improper drying
  • Ironing directly on the print
  • Bleaching
  • Dry cleaning
  • High heat
  • Abrasion
  • Stretching
  • Chemical exposure
  • Normal wear
  • Failure to follow garment care instructions

Customers are responsible for following any care instructions provided with their order or listed on our website.

Color, Placement, and Production Variations

We make reasonable efforts to produce each order accurately and consistently. However, minor variations may occur due to:

  • Screen or monitor color differences
  • Garment fabric texture
  • Garment color
  • Garment size
  • Artwork resolution
  • Print method
  • Lighting
  • Supplier batch differences
  • Production conditions
  • Heat press application

Minor color, texture, placement, sizing, or production variations that are common in custom apparel are not considered defects.

Sizing Responsibility

Customers are responsible for selecting the correct garment size before placing an order.

Sizing may vary by garment brand, style, fabric type, and fit. Size charts, when provided, are for general guidance only.

Unbound Ink does not accept returns, exchanges, reprints, or refunds for incorrect size selection unless the size received differs from the confirmed order due to an error by Unbound Ink.

Shipping Damage

If your order appears damaged during shipping, contact us within 5 days of delivery and provide photos of:

  • The damaged item
  • The packaging
  • The shipping label
  • Any visible damage to the mailer or box

We will review the issue and determine whether a replacement, carrier claim, refund, store credit, or other resolution is available.

Customer Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Unbound Ink is not responsible for delays, failed delivery, returned packages, lost shipments, or additional shipping costs caused by incorrect or incomplete customer-provided addresses.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply before the order can be resent.

Packages Marked Delivered

If tracking shows an order was delivered to the address provided at checkout, Unbound Ink is not responsible for lost, stolen, misplaced, or incorrectly retrieved packages after delivery, except as required by law.

Before submitting a request, customers should contact the shipping carrier and check with household members, neighbors, building management, mailrooms, front desks, or the delivery location.

Production and Shipping Timelines

Production and delivery timelines are estimates unless expressly guaranteed in writing.

If we become aware that an order cannot ship within a stated or legally required timeframe, we may contact the customer with updated timing, cancellation options, or refund options as required by applicable law.

Customers with event-specific deadlines should communicate those deadlines before placing an order. Unbound Ink does not guarantee completion or delivery by a specific event date unless confirmed in writing.

Cancellations

Cancellation requests are not guaranteed.

Orders may only be canceled if production has not started and materials have not been ordered, printed, prepared, customized, or otherwise reserved for the order.

Once production has begun, the order cannot be canceled, changed, returned, exchanged, or refunded except as required by law or as stated in this policy.

Payment Disputes

If there is an issue with your order, please contact Unbound Ink first so we can review and attempt to resolve the concern.

Filing a payment dispute before contacting us may delay the review process.

How to Submit a Request

To request a return, exchange, reprint, replacement, store credit, or refund review, contact us at:

Unbound Ink
Email: hello@unboundink.com
Website: www.unboundink.com

Please include your order number, order confirmation, clear photos, and a brief explanation of the issue.

Policy Updates

Unbound Ink may update this Return & Refund Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website, services, quote process, or order system after updates are posted means you accept the revised policy.

State-Specific Legal Review

This policy should be reviewed by a qualified attorney in your state to confirm compliance with applicable consumer protection laws, refund requirements, sales tax rules, shipping obligations, business disclosure requirements, and custom product regulations.

Nothing in this policy is intended to limit customer rights that cannot be limited under applicable law.